Today I called Dell support because I was having some trouble remotely logging into a Dell Dimension in our office. For the first 2 minutes I was told that Dell will not solve my spyware problems and giving instructions on where to you can purchase or download software to clean your system. This was followed by messages on virus protection.
Dell seems to me to be a quite efficient business operation. The messages have to be reflecting the nature of the calls their receiving. The biggest volume of calls has to be virus and spyware infection problems.
Fortunately, I've got all the virus and spy-ware software already . . . all the other computers in the office are Macs.